Job Overview:

We are seeking a Virtual-Client Services Associate to join our team in Concord, North Carolina. As a key member of our client services team, you will be responsible for providing excellent customer support and building strong relationships with our clients.

Job Details:

The Virtual-Client Services Associate role involves assisting clients with their inquiries, resolving issues in a timely manner, and ensuring client satisfaction. You will work remotely from your home office in Concord, North Carolina.

Responsibilities:

• Respond to client inquiries via phone, email, and chat.
• Resolve client issues and escalate complex cases as needed.
• Update client records and maintain accurate documentation.
• Collaborate with team members to improve service quality.
• Provide feedback to enhance client experience and service offerings.

Requirements:

• Excellent communication skills.
• Strong problem-solving abilities.
• Ability to work independently and manage time effectively.
• Experience in customer service or related field is a plus.

Benefits:

• Flexible work schedule.
• Opportunity for professional growth and development.
• Competitive compensation package.

Other Details:

This position offers a unique opportunity to work remotely as a Virtual-Client Services Associate in Concord, North Carolina. Join our dynamic team and make a difference in the lives of our clients.

We look forward to receiving your application and welcoming you to our team in Concord, North Carolina!