Job Overview:

We are looking for enthusiastic individuals to join our team as Associate Transit Customer Service Specialists in the Customer Engagement department. This role involves assisting customers in Irvington, New Jersey with their transit inquiries and providing exceptional service.

Job Details:

The Associate Transit Customer Service Specialist will be responsible for handling customer queries, resolving issues, and ensuring a positive customer experience. This role requires excellent communication skills and a customer-centric approach.

Responsibilities:

• Respond to customer inquiries via phone, email, and in-person.
• Provide accurate information about transit services and schedules.
• Assist customers with ticket purchases and refunds.
• Resolve customer complaints and escalate issues when necessary.
• Maintain customer records and update databases with relevant information.

Requirements:

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Strong problem-solving skills and attention to detail.
• Previous customer service experience is a plus.

Benefits:

• Competitive salary and benefits package.
• Opportunities for career growth and development.
• Work in a dynamic and diverse team environment.

Other Details:

This position is based in Irvington, New Jersey and offers a rewarding opportunity to interact with customers and make a difference in their transit experience. Join us in providing top-notch customer service and contributing to the community's transportation needs.

We welcome individuals with a passion for customer service to apply and be part of our team dedicated to serving the residents of Irvington, New Jersey.