Job Overview:

We are seeking a Tech Support Specialist to join our team in National City, California. As a key player in our organization, you will be responsible for providing technical assistance and support to our customers.

Job Details:

The Tech Support Specialist role involves troubleshooting technical issues, assisting users with software problems, and escalating complex problems to the appropriate teams.

Responsibilities:

• Responding to customer inquiries and providing technical support via phone, email, or chat.
• Diagnosing and resolving technical hardware and software issues.
• Documenting customer interactions and solutions in our database.
• Collaborating with the IT team to improve processes and systems.
• Ensuring customer satisfaction by delivering high-quality service.

Requirements:

• Proven experience as a Tech Support Specialist or similar role.
• Excellent troubleshooting and problem-solving skills.
• Strong communication and customer service abilities.
• Knowledge of help desk software and remote support tools.

Benefits:

• Competitive salary and benefits package.
• Opportunities for career growth and development.
• Work in a dynamic and supportive team environment.

Other Details:

This Tech Support Specialist position in National City, California offers a great opportunity to utilize your technical skills and make a positive impact on our customers. Join us in providing top-notch support and driving customer satisfaction.

We look forward to receiving your application and having you on board to contribute to our team's success.