Job Overview:

We are seeking a Technical Call Center Specialist to join our team in Mason, Ohio. In this role, you will be responsible for providing technical support and assistance to customers over the phone.

Job Details:

The Technical Call Center Specialist will handle incoming calls from customers experiencing technical issues with our products. You will troubleshoot problems, provide solutions, and ensure customer satisfaction.

Responsibilities:

• Answer incoming calls and respond to customer inquiries.
• Troubleshoot technical issues and provide guidance to customers.
• Document customer interactions and solutions accurately.
• Escalate complex issues to the appropriate department.
• Ensure high levels of customer satisfaction through excellent service.

Requirements:

• Previous experience in a technical support role.
• Excellent communication skills and phone etiquette.
• Strong problem-solving abilities.
• Ability to work well under pressure in a fast-paced environment.

Benefits:

• Competitive salary.
• Opportunities for career growth and development.
• Health insurance benefits.

Other Details:

This position is based in Mason, Ohio and offers a dynamic work environment where you can enhance your technical skills and interact with diverse customers. Join our team and be part of a supportive community dedicated to customer satisfaction.

We look forward to receiving your application and welcoming you to our team in Mason, Ohio!