Job Overview:

Join our team as a Tech Support Agent in Knoxville, Tennessee. We are looking for a dedicated individual who is passionate about providing excellent customer service and solving technical issues.

Job Details:

As a Tech Support Agent, you will be responsible for assisting customers with troubleshooting technical problems, answering inquiries, and providing solutions to ensure a seamless experience.

Responsibilities:

• Respond to customer inquiries via phone, email, and chat
• Troubleshoot technical issues and provide timely solutions
• Document customer interactions and resolutions
• Collaborate with the technical team to escalate complex problems
• Provide exceptional customer service and follow-up support

Requirements:

• Strong communication skills
• Technical aptitude and problem-solving abilities
• Ability to work in a fast-paced environment
• Previous experience in customer service or technical support

Benefits:

• Competitive salary
• Health insurance benefits
• Professional development opportunities

Other Details:

This is a full-time position based in Knoxville, Tennessee. We offer a supportive work environment where you can grow your skills and make a positive impact on our customers.

We welcome individuals who are passionate about technology and customer service to apply for this exciting opportunity in Knoxville, Tennessee. Join us and be part of our dynamic team!