Key Responsibilities

• Requirements Gathering & Analysis leads workshops to collect and document business and technical requirements._
• Translate complex technical specifications into business logic and vice versa._
• Collaborate with stakeholders to evaluate ServiceNow capabilities and enhancements._
• Documentation & Communication Create user stories, process guides, end-user documentation, and playbooks._
• Document enhancement requests and technical specifications._
• Maintain clear communication with stakeholders regarding status updates and feasibility assessments.
• Platform Expertise & Collaboration Maintain deep knowledge of ServiceNow modules including IT Workflows, CRM Workflows, HRSD, Security & Risk, AI, etc.
• Partner with ServiceNow developers and provisioning analysts to ensure alignment of business and technical objectives._
• Support UAT sessions and training for various client personas._
• Agile & Delivery Support Write user stories to be configured by technical developers._
• Work within Agile frameworks to support sprint planning and execution._
• Proactively identify risks, issues, and blockers and communicate through appropriate channels.
• _ Ensure deliverables are complete, consistent, and aligned with customer expectations._

Required Qualifications

Bachelor?s degree in Computer Science, Information Systems, or related field._
3+ years of experience as a Business Analyst or Product Specialist in ServiceNow environments._
ITIL Foundation Certification (v4). Strong oral and written communication skills._
Proficiency in Agile lifecycle and tools like ServiceNow Docs and NowCreate._

Preferred Qualifications

Experience with multiple ServiceNow applications (e.g., ITSM, HRSD, CSM, GRC)._
Familiarity with Common Services Data Model and Strategic Portfolio Management._
Ability to work independently and manage multiple priorities._

Key Competencies _

Business process reengineering Technical and functional documentation Stakeholder engagement Agile delivery and sprint planning ServiceNow platform knowledge Workshop facilitation and training.