Job Description

Job Overview

Senior ServiceNow BA SME has depth of knowledge of the ServiceNow CMDB and CSDM modules. A client-facing role works with engagement team to develop and implement CMDB and CSDM solutions. _

Job Details
? 2+ Years experience working with ServiceNow CMDB/CSDM Solutions_
? Ability to take complex technical specifications and articulate to a customer in business logic_
? Familiar with SOW/Contracts and understands milestones and scope
? Ability to take business logic from customer and translate to technical terms and stories for development_
? Comfortable leading workshops to demo ServiceNow features, walk through process, and collect requirements_
? Comfortable leading training client learning personas_
? Comfortable conducting guided UAT sessions and customer UAT stakeholders_
? Understands project risks, issues, actions, and decisions and communicates via appropriate channels_
? Pre-prep workshops and lead workshops with demos, decks
? Document client meeting notes for wide audience
? Create workshop materials, end user guides, playbooks, user stories
? Proficient with agile lifecycle_
? Resourceful: not letting blockers get in the way; ability to use ServiceNow Docs, NowCreate_
? Proactive; meets deadlines; works independently

Core Skills

? Interacts with customers in a professional manner_
? Meets quality standards with attention to detail for client benefit
? See scope creep and handle via appropriate channels_

Ability to Produce
? Base Requirements_
? Technical Requirements_
? Requirement Analysis_
? Process Documentation_
? ServiceNow Stories_
? ServiceNow Demos _

Key Requirements

Knowledge Required
? MS Office (Word, Excel)
? ITIL 4_
? ServiceNow CSA Certification_
? (2) CIS Certifications_
? ServiceNow CMDB/CSDM