Job Description

Looking for Senior Service Delivery Manager to join us for a fulltime role.

Key Responsibilities:
? Responsibility for delivery of all projects in terms of meeting the defined SLAs, Vendor Management and 24x7 Operations Management
? Responsible for solutions, approach and delivery framework for existing projects and opportunities
? Oversees all project execution activities such as planning, costing, delivery, and post-delivery review to ensure that the Delivery Unit functions as a Profit Center
? Ensures effective resource utilization across onsite and offshore including manpower allocation, bench management, monitoring talent pipeline and visa utilization, drive communication of organizational vision, company?s values, and unit-level strategy through the group
? Responsible for Contribution Margin, Onsite-offshore ratios, revenue growth, revenue recognition and leakage control, billing, and utilization in line with organizational goals.
? Responsible for contract management including SLAs, Terms and Conditions
? Responsible for overall delivery responsibility for an identified LOB, Budget performance, business alignment with organizational objectives, P&L responsibility, Solution & Pre-sales support, Client Relationship management, New capability development, Responsible for smooth and Efficient Operations

Required Skills:
? 12 + years applicable managerial or higher-level experience
? 5+ years? work experience managing teams in supporting customers remotely in a technical environment
? 5+ years? work experience in managing delivery teams in a Technical Call Center, IT Help Desk, or equivalent technical support roles
? Good planning/design & execution skills
? Advance experience with developing strong quality procedures, process & documentation methodology
? Manage multiple large-scale projects simultaneously
? Well versed with Service Delivery, Service Support (ITIL framework / Foundation)

Life at Capgemini

Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:

• Flexible work
• Healthcare including dental, vision, mental health, and well-being programs
• Financial well-being programs such as 401(k) and Employee Share Ownership Plan
• Paid time off and paid holidays
• Paid parental leave
• Family building benefits like adoption assistance, surrogacy, and cryopreservation
• Social well-being benefits like subsidized back-up child/elder care and tutoring
• Mentoring, coaching and learning programs
• Employee Resource Groups
• Disaster Relief

About Capgemini

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to
engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of ?22.1 billion.

Get the future you want | www.capgemini.com

Disclaimer

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.

Click the following link for more information on your rights as an Applicant http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law

Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.