Job Overview:

We are seeking a Senior Customer Service Representative for a hybrid role in Monroe Township, New Jersey. This position involves providing exceptional customer service through various channels to ensure customer satisfaction and retention.

Job Details:

The Senior Customer Service Representative will handle inquiries, resolve complaints, and assist customers with product information. This role requires a blend of communication skills, problem-solving abilities, and product knowledge.

Responsibilities:

• Manage customer inquiries via phone, email, and chat.
• Resolve customer complaints in a professional and timely manner.
• Provide product information and assistance to customers.
• Document customer interactions and feedback for analysis.
• Collaborate with internal teams to improve overall customer experience.

Requirements:

• Previous experience in customer service or a related field.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in CRM software and Microsoft Office suite.

Benefits:

• Competitive salary and benefits package.
• Opportunities for career growth and development.
• Hybrid work model with flexibility in Monroe Township, New Jersey.

Other Details:

This role offers a dynamic work environment where you can make a difference in the lives of our customers. Join our team in Monroe Township, New Jersey, and be part of a supportive and collaborative workplace.

We welcome applicants who are passionate about delivering exceptional customer service and are eager to contribute to our team's success. Apply now and embark on a rewarding career journey with us in Monroe Township, New Jersey!