Job Overview:

We are looking for a Hotel Reservations Specialist to join our team in Concord, North Carolina. In this role, you will assist customers in booking hotel accommodations, providing exceptional customer service and ensuring a seamless reservation process.

Job Details:

The Hotel Reservations Specialist will handle inquiries, process reservations, and confirm bookings for guests. You will also be responsible for resolving any booking issues and ensuring customer satisfaction.

Responsibilities:

• Assist customers in booking hotel reservations over the phone or online.
• Provide information on hotel amenities, room rates, and availability.
• Process payments and confirm reservations accurately.
• Handle any changes or cancellations to existing reservations.
• Resolve customer complaints or issues related to reservations.

Requirements:

• Excellent communication and customer service skills.
• Ability to multitask and work in a fast-paced environment.
• Attention to detail and accuracy in processing reservations.
• Knowledge of hotel booking systems and reservation software.

Benefits:

• Competitive salary and benefits package.
• Opportunities for career growth and advancement.
• Training and development programs to enhance skills.

Other Details:

This position is ideal for individuals passionate about the hospitality industry and providing exceptional customer service. Join our team in Concord, North Carolina, and be part of a dynamic and rewarding work environment.

We welcome applicants with a passion for hospitality and a dedication to customer satisfaction. If you are looking to grow your career in the hotel industry, apply now and become a valuable member of our team in Concord, North Carolina.