Job Overview:

We are seeking a detail-oriented Hotel Reservations Agent to join our team in Wake Forest, North Carolina. In this role, you will be responsible for assisting guests with booking hotel accommodations and providing exceptional customer service.

Job Details:

The Hotel Reservations Agent will handle incoming reservation inquiries, process bookings, and communicate reservation details to the appropriate departments. This role requires excellent communication skills and the ability to multitask in a fast-paced environment.

Responsibilities:

• Assist guests with booking hotel reservations over the phone and online.
• Provide information about hotel amenities, room types, and rates.
• Confirm reservation details and send confirmation emails to guests.
• Coordinate with other hotel departments to ensure guest requests are fulfilled.
• Maintain accurate records of reservations and guest information.

Requirements:

• Previous experience in a customer service or hospitality role.
• Excellent communication skills, both verbal and written.
• Strong attention to detail and organizational abilities.
• Proficiency in using reservation software and basic computer skills.

Benefits:

• Competitive salary and benefits package.
• Opportunities for career growth and advancement within the company.
• Discounted hotel stays for employees.

Other Details:

The Hotel Reservations Agent position in Wake Forest, North Carolina offers a dynamic work environment with the opportunity to interact with guests from all over the world. Join our team and be a part of creating memorable experiences for our guests.

We look forward to welcoming dedicated individuals who are passionate about hospitality and customer service. Apply now and take the first step towards a rewarding career in the hotel industry in Wake Forest, North Carolina.