Job Overview: Join our team as a Reservation Specialist in Wayne, New Jersey. In this role, you will be responsible for managing reservations, assisting customers with booking inquiries, and ensuring a seamless booking process.

Job Details: As a Reservation Specialist, you will play a crucial role in providing excellent customer service, maintaining accurate booking records, and optimizing reservation processes to maximize customer satisfaction.

Responsibilities:

• Manage incoming reservation requests via phone, email, and online platforms.
• Assist customers with booking inquiries and provide detailed information about available services.
• Maintain accurate and up-to-date reservation records and ensure timely follow-ups with customers.
• Collaborate with the sales team to promote special offers and packages to increase bookings.
• Resolve customer complaints or issues related to reservations in a professional and efficient manner.

Requirements:

• Prior experience in customer service or hospitality industry.
• Excellent communication and interpersonal skills.
• Proficiency in reservation management software.
• Ability to multitask and work efficiently in a fast-paced environment.

Benefits:

• Competitive salary and performance-based incentives.
• Professional development opportunities.
• Health insurance and retirement benefits.

Other Details: This is a full-time position based in Wayne, New Jersey. Join our team and be a part of a dynamic work environment dedicated to providing exceptional customer service and fostering growth opportunities for our employees.

We welcome enthusiastic individuals who are passionate about customer service to apply for this exciting opportunity. Come be a part of our team and make a difference in the hospitality industry in Wayne, New Jersey!