Job Overview:

We are seeking a Reservations Agent to join our team in West New York, New Jersey. As a Reservations Agent, you will be responsible for handling booking inquiries, assisting customers with reservation changes, and ensuring a seamless booking experience.

Job Details:

The Reservations Agent role involves managing incoming reservation requests, providing accurate information on availability, rates, and hotel amenities, and confirming bookings with customers.

Responsibilities:

• Respond to reservation inquiries via phone, email, and online platforms.
• Assist customers in making, modifying, or canceling reservations.
• Maintain accurate records of bookings and customer interactions.
• Collaborate with other departments to ensure a smooth guest experience.
• Upsell additional services or packages to enhance the customer's stay.

Requirements:

• Excellent communication and customer service skills.
• Strong attention to detail and organizational abilities.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Proficiency in reservation software and basic computer skills.

Benefits:

• Competitive salary.
• Opportunities for career growth and development.
• Employee discounts on hotel stays.

Other Details:

The Reservations Agent position in West New York, New Jersey offers a dynamic work environment in the hospitality industry. Join our team and be part of providing exceptional service to guests visiting our West New York.

We welcome passionate individuals who are dedicated to delivering outstanding customer experiences. Apply now and embark on a rewarding career with us!