Job Overview:

We are seeking a Quality Assurance Specialist for our Call Center in Hacienda Heights, California. The ideal candidate will be responsible for ensuring high standards of customer service and adherence to company policies.

Job Details:

The Quality Assurance Specialist will monitor calls, provide feedback to agents, and analyze performance data to improve overall customer experience in our Call Center.

Responsibilities:

• Monitor and evaluate customer service calls.
• Provide constructive feedback to call center agents.
• Analyze data to identify trends and areas for improvement.
• Develop and implement quality assurance processes.
• Ensure compliance with company policies and procedures.

Requirements:

• Excellent communication skills.
• Attention to detail.
• Previous experience in a call center environment.
• Ability to analyze data and identify areas for improvement.

Benefits:

• Competitive salary.
• Health and wellness programs.
• Opportunities for growth and career development.

Other Details:

This position is based in Hacienda Heights, California and offers a dynamic work environment with a focus on continuous improvement. Join our team and make a difference in customer service excellence!

We welcome applicants who are passionate about quality assurance and customer satisfaction. Apply now and be part of our dedicated team in Hacienda Heights, California!