Job Overview: Join our team as a Product Support Specialist in New Yorkn Island, New York. You will be responsible for providing technical assistance and support to customers using our products.

Job Details: As a Product Support Specialist, you will troubleshoot issues, escalate complex problems, and work closely with the development team to improve product functionality.

Responsibilities:

• Provide technical support to customers via phone, email, or chat.
• Troubleshoot product issues and document solutions.
• Collaborate with internal teams to resolve customer problems.
• Assist in product testing and quality assurance processes.
• Contribute to knowledge base articles for self-service support.

Requirements:

• Previous experience in a technical support role.
• Strong problem-solving and communication skills.
• Knowledge of CRM systems and ticketing tools.
• Ability to work independently and in a team environment.

Benefits:

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• Collaborative and supportive work environment.

Other Details: This is a full-time position based in New Yorkn Island, New York. We are looking for a motivated individual who is passionate about customer service and technology. Apply now and join our team!

We welcome applicants from all backgrounds and encourage you to apply if you meet the qualifications. We look forward to reviewing your application and potentially welcoming you to our team in New Yorkn Island, New York.