Job Overview:

We are seeking a dedicated and experienced Call Center Manager to lead our team in Oklahoma City, Oklahoma. The ideal candidate will have strong leadership skills and a passion for delivering excellent customer service.

Job Details:

The Call Center Manager will be responsible for overseeing daily operations, managing staff performance, and ensuring customer satisfaction. This role requires effective communication and problem-solving abilities.

Responsibilities:

• Supervise call center agents and monitor performance metrics.
• Develop and implement training programs for staff.
• Resolve escalated customer issues in a timely manner.
• Analyze data to improve processes and efficiency.
• Collaborate with other departments to optimize customer experience.

Requirements:

• Previous experience in a call center management role.
• Strong leadership and decision-making skills.
• Excellent communication and interpersonal abilities.
• Proficiency in Microsoft Office and call center software.

Benefits:

• Competitive salary and benefits package.
• Opportunities for career growth and advancement.
• Positive and supportive work environment.

Other Details:

The Call Center Manager position in Oklahoma City, Oklahoma offers a dynamic opportunity to lead a team and make a significant impact on customer satisfaction. Join us and be part of a dedicated team committed to excellence in service delivery.

We encourage passionate individuals with a strong customer focus to apply and grow with us in Oklahoma City, Oklahoma. Your leadership skills can shape the success of our call center operations and enhance customer experiences.