Hiring Call Center Representatives - Garden Grove

Full Time 3 months ago

Employment Information

Job Description

We need friendly and dependable individuals to join our team as Call Center Representatives in Garden Grove. Your primary tasks will include answering customer calls, resolving issues following company policies, and transferring calls to managers when needed. 

As the first point of contact for customers of Garden Grove, we're looking for people committed to 100% customer satisfaction and quick decision-making, Join us now!!!

 

Responsibilities to play as Call Center Representative in Garden Grove,:

  • Answer customer calls and take appropriate action as required,
  • Maintain customer satisfaction based on company criteria,
  • Attend training sessions to stay updated on product/company policies,
  • Use company policies to resolve customer issues or involve managers,
  • Update customer records in the computer system,
  • Manage appointments and communicate with departments,
  • Handle a large volume of inbound and outbound calls efficiently,
  • Identify customer needs, clarify information, and provide solutions,

 

Requirement to apply jobs in Garden Grove CA:

  • High school diploma or GED
  • Strong computer skills
  • Excellent communication and problem-solving skills
  • Professionalism and customer service excellence
  • Ability to multitask and prioritize
  • Willingness to work occasional evenings and weekends

 

Career Tags: Call Center jobs in Garden Grove, Calling jobs hiring in Garden Grove, Office Jobs in Garden Grove, Jobs hiring nearby Garden Grove California

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