Your Role

Service Designers are responsible for the design of systems made of people, digital, and physical touchpoints. They orchestrate value exchanges among them in ways that make the system sustainable for both the users and providers. As a Senior Service Designer, you are expected to represent depth in the craft of service design: as an individual contributor, as a mentor and guide for more junior colleagues, and as a contributor to the global community of practice. You will often be the backbone of your projects from beginning to end. You will plan, prioritize, and deliver service design activities autonomously, in the context of interdisciplinary projects. You will lead client conversations within your domain, providing articulate recommendations and helping guide client choices. You will have opportunities to lead small teams on projects and contribute to business development through proposal-writing and pitches.

In this role you will play a key role in:

• • Driving the design of systemic interventions in complex, multi-partner ecosystems
  • Championing visual frameworks ? like journey maps, service blueprints, ecosystem maps ? that help bring clarity to complex challenges in human behaviors, relationships, workflow and processes, and drive decision making
  • Driving contribution and alignment from multiple stakeholders, whether clients, third-party or larger ecosystem player
  • Utilizing experience prototyping techniques like desktop walkthrough and role playing that help test and validate service components and to convey value propositions
  • Advocating service providers as much as service users and communication objective in mind
  • Travel is required 50-75%, dependent on client needs.

Qualifications & Experience

You should have experience and a proven ability to think commercially, strategically, and creatively.

Our ideal candidate has the following characteristics:

• 5+ years of professional service design experience (although you might had a different job title, like ?strategic designer? or ?business designer?)
• Highly developed design skills, demonstrated in your portfolio of recent work
• Confident presentation and storytelling abilities
• Experience collaborating in multifunctional teams as the service design lead
• Proficiency with contemporary design and prototyping tools and methods

Preferred: A university degree in Graphic Design, Visual Communications, or a related design or artistic discipline

What You?ll Love About Working Here?

You?ll have the opportunity to:

• Build a network within the Capgemini Group and contribute to the education of other Business Units around Life Sciences practice offerings to support existing account expansion
• Play a significant role in client proposals and RFI/RFP responses from initial brief to final sales presentations
• Nurture and expand existing account relationships
• Identify potential personal business relationships that can be leveraged by the practice to develop new business
• Identify potential project extension and expansion opportunities while staffed on projects
• Support the development of thought leadership and innovative offerings as they relate to AI/Data Science, Digital Customer Analytics, and Operational Analytics.
• Support the upskilling of the Life Sciences team members on topics related to Data & Analytics