Job Overview: Join our team as a Support Services Dispatcher in Waxhaw, North Carolina where you will play a crucial role in coordinating service requests and dispatching technicians to customer locations.

Job Details: As a Support Services Dispatcher, you will be responsible for receiving incoming service calls, creating work orders, assigning tasks to technicians, and ensuring timely resolution of customer issues.

Responsibilities:

• Receive and log service requests from customers.
• Create and prioritize work orders based on urgency and customer needs.
• Dispatch technicians to customer locations efficiently.
• Communicate with customers to provide status updates on service requests.
• Maintain accurate records of service calls and technician schedules.

Requirements:

• Strong communication and organizational skills.
• Ability to multitask and prioritize effectively.
• Experience in customer service or dispatching preferred.
• Proficiency in using dispatch software and MS Office suite.

Benefits:

• Competitive salary and benefits package.
• Opportunity for career growth and advancement.
• Work in a supportive team environment.

Other Details: This position in Waxhaw, North Carolina requires flexibility in working hours as you may be required to work on weekends or evenings based on customer needs.

We welcome individuals who are passionate about customer service and thrive in a fast-paced environment. If you are ready to make a difference in the Waxhaw, North Carolina community, apply now!