Job Overview:

We are seeking a Customer Support Specialist to join our team in Ann Arbor, Michigan. In this role, you will be the first point of contact for our customers, providing exceptional service and resolving inquiries efficiently.

Job Details:

The Customer Support Specialist will be responsible for handling customer queries via phone, email, and chat. You will need to possess excellent communication skills and a problem-solving mindset to ensure customer satisfaction.

Responsibilities:

• Respond to customer inquiries promptly and professionally.
• Identify and escalate priority issues to the appropriate team members.
• Provide product information and technical support as needed.
• Maintain accurate records of customer interactions and transactions.
• Assist in resolving customer complaints and issues in a timely manner.

Requirements:

• Strong communication skills, both verbal and written.
• Ability to multitask and prioritize tasks effectively.
• Previous experience in customer service or a related field is preferred.
• Proficiency in using CRM software and other customer support tools.

Benefits:

• Competitive salary and benefits package.
• Opportunities for career growth and development.
• Collaborative and supportive work environment.

Other Details:

This position is based in Ann Arbor, Michigan and offers a dynamic work environment where you can make a positive impact on our customers. Join us in delivering exceptional customer service and shaping the future of our company.

We look forward to receiving your application and having you on board to enhance our customer support team!