Job Overview:

We are seeking a Customer Support Representative to join our team in Montebello, California. This role involves assisting customers with inquiries, resolving issues, and providing exceptional service to ensure customer satisfaction.

Job Details:

The Customer Support Representative will be responsible for handling customer inquiries via phone, email, and chat, troubleshooting technical issues, and escalating complex problems to the appropriate department.

Responsibilities:

• Respond to customer inquiries promptly and professionally.
• Provide solutions to customer issues and ensure timely resolution.
• Document all interactions and maintain accurate records.
• Collaborate with internal teams to address customer needs effectively.
• Identify opportunities for process improvement to enhance customer experience.

Requirements:

• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Previous customer service experience is preferred.

Benefits:

• Competitive salary and benefits package.
• Opportunities for career growth and development.
• Work in a supportive and collaborative team environment.

Other Details:

This position is ideal for individuals looking to enhance their customer service skills and make a positive impact in the Montebello, California community. Join us in providing top-notch support to our valued customers.

We welcome dedicated individuals who are passionate about customer service to apply for this rewarding opportunity. Your contributions will play a vital role in ensuring customer satisfaction and loyalty. We look forward to having you on our team!