Job Overview: Join our team as a Customer Support Representative in Louisville, Kentucky. You will be the first point of contact for our customers, providing assistance and resolving inquiries to ensure a positive experience.

Job Details: As a Customer Support Representative, you will handle incoming customer queries through various communication channels, including phone calls, emails, and live chat. Your primary goal will be to address customer concerns promptly and effectively.

Responsibilities:

• Respond to customer inquiries in a professional and timely manner.
• Provide product information, troubleshooting, and assistance with orders.
• Resolve customer complaints with empathy and patience.
• Document customer interactions and follow up on pending issues.
• Collaborate with other teams to ensure customer satisfaction.

Requirements:

• Excellent communication skills, both verbal and written.
• Customer-oriented with a positive attitude.
• Ability to multitask and prioritize tasks effectively.
• Basic computer proficiency and familiarity with CRM systems.

Benefits:

• Competitive salary and benefits package.
• Ongoing training and professional development opportunities.
• Opportunity for growth within the company.

Other Details: This role requires flexibility in working hours, including weekends and holidays, to ensure coverage for our customers in Louisville, Kentucky. We are looking for individuals who are passionate about delivering exceptional customer service and are eager to contribute to our team's success.

We welcome candidates who are dedicated to providing outstanding support to apply for this rewarding Customer Support Representative position in Louisville, Kentucky. Join us in making a difference in our customers' lives and be part of a dynamic team that values excellence.