Job Overview: As the Director of Customer Support, you will lead a team dedicated to providing exceptional service to our customers in Auburn, Washington. You will play a key role in ensuring customer satisfaction and building strong relationships with our client base.

Job Details: You will oversee the customer support department, develop strategies to improve customer experience, and collaborate with other teams to address customer needs effectively.

Responsibilities:

• Manage and mentor the customer support team.
• Implement customer service policies and procedures.
• Resolve escalated customer issues and complaints.
• Analyze customer feedback to improve services.
• Monitor customer satisfaction metrics.

Requirements:

• Proven experience in customer service management.
• Excellent communication and leadership skills.
• Strong problem-solving abilities.
• Ability to work under pressure in a fast-paced environment.

Benefits:

• Competitive salary and benefits package.
• Opportunity for career growth and development.
• Dynamic work environment with a collaborative team.

Other Details: This position requires occasional travel to other locations within Auburn, Washington for meetings and training sessions.

We welcome passionate individuals who are dedicated to delivering exceptional customer service to apply for this rewarding opportunity in Auburn, Washington.