Job Overview: Join our team as a Customer Success Manager and help drive customer satisfaction and retention. You will be the primary point of contact for our clients, ensuring their needs are met and issues are resolved promptly.

Job Details: As a Customer Success Manager, you will be responsible for building strong relationships with customers, understanding their goals, and providing solutions to enhance their experience with our products/services.

• Onboard new customers and provide product demonstrations.
• Proactively reach out to clients to ensure their success and satisfaction.
• Address customer inquiries and resolve any issues in a timely manner.
• Collect and analyze customer feedback to improve our offerings.
• Collaborate with internal teams to advocate for customer needs and drive product improvements.

• Prior experience in customer success or account management.
• Strong communication and interpersonal skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Knowledge of CRM software and customer support tools.

• Competitive salary and benefits package.
• Opportunity for professional growth and development.
• Work in a collaborative and supportive team environment.

Other Details: This is a remote position, allowing you to work from anywhere in Allentown, Pennsylvania. We value work-life balance and offer flexible working hours to accommodate your needs.

We are looking for a dedicated and customer-focused individual to join our team as a Customer Success Manager. If you are passionate about ensuring customer satisfaction and driving success, we encourage you to apply and be part of our mission to delight customers in Allentown, Pennsylvania.