Job Overview:

We are seeking a Call Center Representative to join our team in Silver Spring, Maryland. As a key member of our customer service department, you will be responsible for handling inbound and outbound calls to assist customers with inquiries, resolve issues, and provide exceptional service.

Job Details:

The Call Center Representative role involves interacting with customers over the phone, maintaining accurate records of conversations, and ensuring customer satisfaction by addressing their needs effectively.

Responsibilities:

• Answering incoming calls and responding to customer inquiries
• Making outbound calls to follow up on customer issues
• Providing information about products or services
• Resolving customer complaints and escalating issues as needed
• Maintaining a high level of professionalism and customer service

Requirements:

• Excellent communication skills
• Ability to multitask and prioritize tasks
• Strong problem-solving abilities
• Experience in customer service or call center environment is a plus

Benefits:

• Competitive salary
• Opportunities for career growth
• Health insurance benefits

Other Details:

This position is ideal for individuals looking to develop their customer service skills in a fast-paced environment. Silver Spring, Maryland offers a vibrant community and diverse opportunities for personal and professional growth.

We look forward to welcoming dedicated individuals who are passionate about delivering exceptional service to our customers. Apply now and be part of our team in Silver Spring, Maryland!