Job Overview: Join our team as a Technical Customer Service Representative in San Pablo, California. In this role, you will provide top-notch technical support to our customers, ensuring their satisfaction and problem resolution.

Job Details: As a Technical Customer Service Representative, you will handle customer inquiries via phone, email, and chat, troubleshoot technical issues, and escalate complex problems to the appropriate teams.

Responsibilities:

• Respond to customer inquiries promptly and professionally
• Troubleshoot technical issues and provide solutions
• Document customer interactions and solutions accurately
• Collaborate with other departments to resolve complex problems
• Ensure customer satisfaction through effective communication

Requirements:

• Strong technical aptitude and problem-solving skills
• Excellent communication and customer service skills
• Ability to work in a fast-paced environment
• Previous experience in technical support is a plus

Benefits:

• Competitive salary and benefits package
• Opportunities for career growth and development
• Positive and collaborative work environment

Other Details: This position is ideal for individuals looking to combine technical expertise with exceptional customer service in San Pablo, California. Join us in providing top-tier support to our valued customers.

We welcome applicants who are passionate about technology and customer satisfaction. If you are ready to embark on a rewarding career journey, apply now and be part of our dedicated team in San Pablo, California.