Job Overview:

We are seeking a Contact Center Representative I to join our team in Reseda, California. This role involves providing exceptional customer service over the phone and through email communication.

Job Details:

The Contact Center Representative I will be responsible for handling customer inquiries, resolving issues, and ensuring customer satisfaction in a timely and professional manner.

Responsibilities:

• Answer incoming calls and respond to customer emails promptly and courteously.
• Resolve customer complaints and concerns efficiently.
• Provide accurate information about products or services.
• Document all customer interactions and transactions accurately.
• Upsell products or services when appropriate.

Requirements:

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment.
• Strong problem-solving skills.
• Basic computer knowledge and proficiency in MS Office.

Benefits:

• Competitive salary.
• Health and dental insurance.
• Paid time off and holidays.

Other Details:

This position in Reseda, California offers opportunities for growth and career development within our organization. Join us in providing top-notch customer service!

We look forward to receiving your application and welcoming you to our team in Reseda, California.