Job Overview:

We are seeking a dedicated Contact Center Agent to join our team in Loganville, Georgia. As a Contact Center Agent, you will be the first point of contact for our customers, providing excellent service and resolving inquiries in a timely manner.

Job Details:

The Contact Center Agent role involves handling incoming calls, emails, and messages from customers regarding products and services. You will need to have strong communication skills and be able to multitask effectively.

Responsibilities:

• Answering customer inquiries via phone, email, and chat
• Providing product information and assistance
• Resolving customer complaints and issues
• Documenting customer interactions and transactions
• Escalating complex problems to the appropriate department

Requirements:

• Excellent communication skills
• Ability to work in a fast-paced environment
• Customer service experience is a plus
• Strong problem-solving skills

Benefits:

• Competitive salary
• Opportunities for growth and advancement
• Health and wellness benefits

Other Details:

This Contact Center Agent position in Loganville, Georgia offers a dynamic work environment where you can make a difference in customer satisfaction. Join our team and be part of a supportive and collaborative team dedicated to providing exceptional service.

We look forward to receiving your application and welcoming you to our team in Loganville, Georgia!