Job Overview:

We are seeking a Call Agent to join our team in Lockport, New York. As a Call Agent, you will be responsible for handling inbound and outbound calls, providing excellent customer service, and resolving customer inquiries efficiently.

Job Details:

The Call Agent role involves answering calls, addressing customer concerns, processing orders, and maintaining accurate records of interactions. Strong communication skills and a customer-centric approach are essential for success in this position.

Responsibilities:

• Answer incoming calls and respond to customer inquiries
• Make outbound calls to follow up on customer requests
• Provide information about products or services
• Resolve customer complaints and escalate issues as needed
• Maintain customer records by updating information accurately

Requirements:

• Excellent verbal and written communication skills
• Ability to multitask and prioritize in a fast-paced environment
• Strong problem-solving skills
• Previous experience in customer service or call center is a plus

Benefits:

• Competitive salary
• Health insurance coverage
• Professional development opportunities

Other Details:

This role is based in Lockport, New York and offers a dynamic work environment with opportunities for growth. Join our team and make a difference in the lives of our customers.

We look forward to receiving your application and having you contribute to our dedicated team of professionals in Lockport, New York.