Job Overview:

We are seeking a Call Center Representative II to join our team in Keller, Texas. In this role, you will be responsible for handling customer inquiries, resolving issues, and providing excellent service over the phone.

Job Details:

The Call Center Representative II will interact with customers to answer questions, process orders, and assist with problem-solving. Strong communication skills and a customer-focused approach are essential for success in this position.

Responsibilities:

• Manage inbound and outbound calls professionally
• Identify and escalate priority issues
• Provide accurate information to customers
• Update customer records in the database
• Meet performance targets for call quality and efficiency

Requirements:

• Excellent verbal and written communication skills
• Ability to multitask and prioritize tasks
• Strong problem-solving abilities
• Previous experience in a customer service role

Benefits:

• Competitive salary
• Health insurance benefits
• Paid time off
• Career development opportunities

Other Details:

This position is based in Keller, Texas and offers a dynamic work environment with opportunities for growth and advancement within the company.

We welcome enthusiastic individuals who are passionate about customer service to apply for this rewarding opportunity. Join us in Keller, Texas and make a difference in the lives of our customers every day!