Job Overview:

We are seeking a Call Center Representative II to join our team in Jurupa Valley, California. In this role, you will handle inbound and outbound calls, providing excellent customer service and resolving inquiries efficiently.

Job Details:

The Call Center Representative II will be responsible for answering customer inquiries, handling complaints, and processing orders accurately and timely.

Responsibilities:

• Respond to customer calls in a professional and courteous manner.
• Resolve customer issues promptly and escalate when necessary.
• Process orders and update customer information in the database.
• Follow communication scripts to ensure consistency and quality service.
• Meet performance targets for call quality, response time, and customer satisfaction.

Requirements:

• Prior experience in a call center or customer service role.
• Excellent communication skills, both verbal and written.
• Ability to multitask and work under pressure.
• Proficiency in computer systems and data entry.

Benefits:

• Competitive salary and benefits package.
• Opportunity for career growth and development.
• Health and wellness programs.

Other Details:

This position is full-time and may require working flexible hours. Join our team in Jurupa Valley, California and make a difference in customer service!

We look forward to reviewing your application and welcoming you to our team!