Job Overview:

We are seeking a Senior Customer Service Representative to join our team in Gainesville, Florida. In this role, you will be responsible for providing exceptional customer service, resolving complex issues, and ensuring customer satisfaction.

Job Details:

The Senior Customer Service Representative will handle escalated customer inquiries, manage customer accounts, and collaborate with internal teams to streamline processes.

Responsibilities:

• Address and resolve customer complaints in a timely manner
• Manage and update customer accounts accurately
• Collaborate with other departments to improve overall customer experience
• Assist in training and mentoring junior customer service representatives
• Identify opportunities to enhance customer service processes

Requirements:

• Proven experience in a customer service role
• Excellent communication and problem-solving skills
• Ability to handle difficult customers with professionalism
• Strong attention to detail and organizational skills

Benefits:

• Competitive salary and benefits package
• Opportunities for career growth and advancement
• Positive work environment with supportive team members

Other Details:

This position is based in Gainesville, Florida and offers a dynamic work environment where your contributions are valued. Join us in providing top-notch customer service and making a difference in the lives of our customers.

We welcome dedicated individuals who are passionate about customer service to apply and be part of our team in Gainesville, Florida.