Job Overview:

We are looking for a Customer Service Representative in Fredericksburg, Virginia to join our team. The ideal candidate will be responsible for handling customer inquiries, resolving issues, and providing exceptional service.

Job Details:

The Customer Service Representative will be the first point of contact for customers, assisting them with product information, order processing, and general inquiries.

Responsibilities:

• Responding to customer inquiries via phone, email, and live chat.
• Processing orders and resolving any issues with shipments or billing.
• Providing product information and recommendations to customers.
• Handling customer complaints and ensuring customer satisfaction.
• Maintaining accurate records of customer interactions and transactions.

Requirements:

• Excellent communication skills and a friendly demeanor.
• Ability to multitask and work in a fast-paced environment.
• Strong problem-solving skills and attention to detail.
• Previous customer service experience is a plus.

Benefits:

• Competitive salary and benefits package.
• Opportunities for growth and advancement within the company.
• Training and support to enhance your customer service skills.

Other Details:

This position is based in Fredericksburg, Virginia and offers a dynamic work environment with a focus on customer satisfaction. Join our team and make a difference in the lives of our customers.

We look forward to welcoming you to our team and providing you with the tools and support you need to excel in your role as a Customer Service Representative.