Job Overview:

We are seeking a Contact Center Representative to join our team in Everett, Washington. In this role, you will be the first point of contact for customers, providing excellent service and support.

Job Details:

The Contact Center Representative will handle inbound and outbound calls, assist customers with inquiries, resolve issues, and ensure customer satisfaction.

Responsibilities:

• Answer incoming calls and respond to customer inquiries.
• Provide information about products and services.
• Resolve customer complaints and issues.
• Update customer records accurately.
• Escalate complex issues to the appropriate department.

Requirements:

• Excellent communication skills.
• Customer service experience is a plus.
• Ability to multitask and prioritize.
• Proficiency in MS Office applications.

Benefits:

• Competitive salary.
• Health insurance benefits.
• Career growth opportunities.

Other Details:

This position is based in Everett, Washington and offers a dynamic work environment. Join our team and make a difference in the lives of our customers.

We welcome individuals who are passionate about customer service and thrive in a fast-paced setting to apply for this exciting opportunity.