Job Overview:

We are looking for a motivated Call Center Associate to join our team in Downey, California. As a Call Center Associate, you will be responsible for handling inbound and outbound calls, providing excellent customer service, and resolving customer inquiries efficiently.

Job Details:

The Call Center Associate role involves interacting with customers over the phone, addressing their needs and concerns, and documenting important information accurately in our system.

Responsibilities:

• Answer incoming calls and respond to customer inquiries
• Make outbound calls to follow up on customer issues
• Provide information about products or services
• Resolve customer complaints and escalate issues as needed
• Maintain customer records by updating account information

Requirements:

• Excellent communication skills
• Ability to multitask and prioritize tasks
• Strong problem-solving abilities
• Proficiency in using call center software

Benefits:

• Competitive salary
• Health insurance benefits
• Paid time off

Other Details:

The Call Center Associate position in Downey, California offers a dynamic work environment where you can enhance your customer service skills and grow professionally. Join our team and make a difference in the lives of our customers!

We look forward to receiving your application and having you become part of our dedicated team in Downey, California.