Job Overview: Join our team as a Contact Center Representative in Diamond Bar, California. In this role, you will be the first point of contact for customers, providing exceptional service and support through phone calls and emails.

Job Details: As a Contact Center Representative, you will handle incoming customer inquiries, resolve issues, and ensure customer satisfaction. You will also maintain accurate records of interactions and follow up on customer requests.

Responsibilities:

• Answer incoming calls and respond to customer emails promptly and professionally.
• Identify customer needs and provide appropriate solutions or escalate issues as needed.
• Maintain a high level of customer service while managing multiple inquiries simultaneously.
• Document all customer interactions accurately in the system.
• Follow up with customers to ensure their concerns are resolved to their satisfaction.

Requirements:

• Excellent communication skills, both verbal and written.
• Ability to multitask and prioritize in a fast-paced environment.
• Strong problem-solving skills and attention to detail.
• Previous customer service experience is a plus.

Benefits:

• Competitive salary and benefits package.
• Opportunities for career growth and development.
• Positive and collaborative work environment.

Other Details: This position is based in Diamond Bar, California, and offers a dynamic and rewarding opportunity to engage with customers and make a difference in their experience. Join us in providing top-notch service and building lasting relationships with our valued customers.

We welcome applicants who are passionate about customer service and are ready to excel in a fast-paced environment. Apply now and be part of our dedicated team in Diamond Bar, California!