Job Overview:

We are looking for a motivated Call Center Agent to join our team in Columbus, Ohio. As a Call Center Agent, you will be responsible for handling inbound and outbound calls, providing customer service, and resolving inquiries in a professional manner.

Job Details:

The Call Center Agent role involves interacting with customers over the phone, addressing their concerns, and ensuring a positive customer experience while following company guidelines and protocols.

Responsibilities:

• Answering incoming calls and assisting customers with their inquiries.
• Making outbound calls to follow up on customer requests or resolve issues.
• Providing accurate information about products or services.
• Documenting all interactions and maintaining customer records.
• Adhering to call center scripts and procedures.

Requirements:

• Excellent communication skills and a pleasant phone manner.
• Ability to multitask and work in a fast-paced environment.
• Basic computer skills and familiarity with CRM systems.
• Strong problem-solving skills and customer-oriented mindset.

Benefits:

• Competitive salary and performance-based incentives.
• Opportunities for career growth and advancement within the company.
• Comprehensive training and support to enhance your skills.

Other Details:

This position is a great opportunity for individuals looking to gain experience in customer service and communication. Join our team in Columbus, Ohio and be part of a dynamic and supportive work environment.

We encourage enthusiastic individuals who are passionate about customer service to apply for this role and embark on a rewarding career journey with us.