Job Overview:

We are seeking a Customer Service Representative to join our team in Columbia, Missouri. As a key point of contact for our customers, you will play a crucial role in ensuring positive interactions and resolving inquiries efficiently.

Job Details:

The Customer Service Representative will be responsible for handling customer inquiries, processing orders, and providing exceptional service to maintain customer satisfaction.

Responsibilities:

• Answer incoming customer calls and emails promptly and professionally.
• Assist customers with product information, order status, and issue resolution.
• Process orders accurately and efficiently in our system.
• Escalate complex issues to the appropriate department for resolution.
• Maintain customer records and follow up on inquiries to ensure customer satisfaction.

Requirements:

• Excellent communication and interpersonal skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficiency in using CRM software and Microsoft Office suite.
• Previous customer service experience is preferred.

Benefits:

• Competitive salary and benefits package.
• Opportunities for career growth and development.
• Positive and collaborative work environment.

Other Details:

This position is based in Columbia, Missouri and offers the opportunity to interact with a diverse customer base. If you are passionate about customer service and enjoy problem-solving, we encourage you to apply for this role.

We look forward to welcoming dedicated individuals who are eager to contribute to our team and provide exceptional service to our customers.