Job Overview: Join our team as a Call Center Representative II in Charlotte, North Carolina. This role involves handling customer inquiries, resolving issues, and providing exceptional service over the phone.

Job Details: As a Call Center Representative II, you will be responsible for assisting customers with their inquiries, resolving complaints, and ensuring customer satisfaction through effective communication.

• Answer incoming calls and respond to customer inquiries.
• Resolve customer complaints or concerns.
• Provide information about products and services.
• Update customer accounts and records.
• Escalate complex issues to the appropriate department.

• Excellent communication skills.
• Customer service experience.
• Ability to multitask and prioritize.
• Attention to detail.

• Competitive salary.
• Health and dental insurance.
• Paid time off.

Other Details: This position in Charlotte, North Carolina offers a dynamic work environment where you can enhance your customer service skills and grow professionally. Join our team and make a difference in the lives of our customers.

We welcome applicants who are passionate about customer service and are looking to excel in a fast-paced environment. Apply now and be part of our dedicated team in Charlotte, North Carolina!