Job Overview: Join our team as a Customer Service Support Lead in Roseville, Michigan. In this role, you will be responsible for overseeing a team of customer service representatives, ensuring exceptional service delivery to our clients.

Job Details: As the Customer Service Support Lead, you will play a key role in managing daily operations, resolving customer inquiries, and implementing strategies to enhance customer satisfaction.

Responsibilities:

• Supervise and train customer service representatives
• Address escalated customer issues and provide resolutions
• Monitor service quality and performance metrics
• Develop customer service procedures and policies
• Collaborate with other departments to improve customer experience

Requirements:

• Proven experience in a customer service leadership role
• Excellent communication and problem-solving skills
• Strong organizational and time management abilities
• Ability to work effectively in a fast-paced environment

Benefits:

• Competitive salary
• Health and wellness benefits
• Career growth opportunities

Other Details: The Customer Service Support Lead role in Roseville, Michigan offers a dynamic environment where you can showcase your leadership skills and make a positive impact on customer satisfaction. Join us in Roseville, Michigan and be part of a supportive team dedicated to delivering exceptional service.

We look forward to receiving your application and having you on board to contribute to our success!