Job Overview: Join our team as a Customer Relations Specialist in Brockton, Massachusetts. As a key member of our customer service team, you will be responsible for ensuring customer satisfaction and resolving inquiries in a timely manner.

Job Details: The Customer Relations Specialist role involves handling customer interactions through various channels, including phone, email, and chat. You will be the point of contact for customers seeking assistance or information about our products and services.

Responsibilities:

• Respond to customer inquiries promptly and professionally
• Resolve customer complaints and issues effectively
• Provide product information and assistance with orders
• Maintain accurate records of customer interactions
• Collaborate with internal teams to ensure customer needs are met

Requirements:

• Excellent communication and interpersonal skills
• Ability to multitask and prioritize in a fast-paced environment
• Previous customer service experience is a plus
• Proficiency in Microsoft Office and CRM software

Benefits:

• Competitive salary and benefits package
• Opportunities for growth and advancement
• Friendly and supportive work environment

Other Details: This position is ideal for individuals who are passionate about providing exceptional customer service and thrive in a dynamic team environment in Brockton, Massachusetts.

We welcome enthusiastic individuals to apply for this rewarding opportunity and be a part of our dedicated customer service team in Brockton, Massachusetts.