Job Overview:

We are seeking a Customer Onboarding Manager to join our team in Vega Baja, Puerto Rico. As a key member of our customer success department, you will be responsible for ensuring a seamless onboarding experience for our new customers.

Job Details:

The Customer Onboarding Manager will play a crucial role in guiding customers through the implementation process, providing training, and addressing any concerns to ensure a successful start with our product.

Responsibilities:

• Lead customer onboarding sessions and training programs.
• Develop personalized onboarding plans based on customer needs.
• Proactively identify and address customer challenges during onboarding.
• Collaborate with sales and product teams to enhance the onboarding process.
• Ensure customer satisfaction and retention through successful onboarding.

Requirements:

• 2+ years of experience in customer success or onboarding roles.
• Strong communication and interpersonal skills.
• Ability to manage multiple projects simultaneously.
• Experience working in a fast-paced environment.

Benefits:

• Competitive salary and benefits package.
• Opportunity for professional growth and development.
• Collaborative and supportive work environment.

Other Details:

This position is based in Vega Baja, Puerto Rico and may require occasional travel. Join our team and make a difference in the success of our customers!

We look forward to receiving your application and welcoming you to our team in Vega Baja, Puerto Rico.