Job Overview:

Join our team as a Customer Care Specialist in a fast-paced Call Center environment. You will be the first point of contact for customers, providing excellent service and resolving inquiries.

Job Details:

We are seeking a dedicated Customer Care Specialist to handle incoming calls, emails, and chats from customers. The role involves addressing customer concerns, providing product information, and ensuring customer satisfaction.

Responsibilities:

• Answer incoming customer calls professionally and efficiently.
• Respond to customer emails and chats in a timely manner.
• Assist customers with product inquiries and issue resolution.
• Document customer interactions and feedback for analysis.
• Ensure high levels of customer satisfaction and retention.

Requirements:

• Excellent communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Strong problem-solving and decision-making abilities.
• Previous customer service experience is a plus.

Benefits:

• Competitive salary and benefits package.
• Opportunities for career growth and advancement.
• Training and development programs.

Other Details:

This Customer Care Specialist position in West Haven, Connecticut offers a dynamic work environment with a supportive team. Join us in providing exceptional customer service and making a difference in customers' lives.

We welcome individuals who are passionate about helping others and thrive in a customer-centric role. Apply now to join our team and embark on a rewarding career journey in West Haven, Connecticut.