Job Overview:

We are seeking a Senior Customer Care Specialist to join our team in Longmont, Colorado. In this role, you will be responsible for providing exceptional customer service through our call center.

Job Details:

The Senior Customer Care Specialist will handle incoming calls from customers, address inquiries, resolve issues, and ensure customer satisfaction.

Responsibilities:

• Answer incoming customer calls professionally and efficiently.
• Listen to customer concerns and provide appropriate solutions.
• Document all customer interactions accurately.
• Escalate complex issues to the appropriate department.
• Follow up with customers to ensure resolution.

Requirements:

• Previous experience in a customer service role.
• Excellent communication skills.
• Ability to multitask and prioritize effectively.
• Strong problem-solving skills.

Benefits:

• Competitive salary.
• Health and wellness benefits.
• Professional development opportunities.

Other Details:

This position is based in Longmont, Colorado and offers a dynamic work environment. We are looking for a dedicated individual who is passionate about providing top-notch customer service.

We encourage all qualified candidates to apply and be part of our team dedicated to customer satisfaction in Longmont, Colorado.