Job Overview: Join our team as a Customer Care Representative in Downingtown, Pennsylvania. You will be the first point of contact for our customers, providing exceptional service and resolving inquiries to ensure a positive experience.

Job Details: As a Customer Care Representative, you will interact with customers via phone, email, and chat to address their questions, concerns, and feedback. You will also process orders, handle returns, and escalate issues as needed.

• Respond to customer inquiries promptly and professionally.
• Assist customers in placing orders and tracking shipments.
• Resolve customer complaints and issues with empathy and efficiency.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with other departments to ensure customer satisfaction.

• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and work in a fast-paced environment.
• Previous customer service experience is a plus.

• Competitive salary and benefits package.
• Opportunities for career growth and development.
• Positive and supportive work environment.

Other Details: This position is based in Downingtown, Pennsylvania and offers flexible scheduling options. If you are passionate about customer service and enjoy helping others, we encourage you to apply and join our team!

We look forward to reviewing your application and welcoming you to our Customer Care team in Downingtown, Pennsylvania.