Job Overview:

We are seeking a Lead Cruise Reservation Representative II to join our team in Warner Robins, Georgia. In this role, you will be responsible for overseeing the reservation process for our cruise packages, ensuring customer satisfaction, and providing exceptional service.

Job Details:

The Lead Cruise Reservation Representative II will lead a team of reservation agents, handle complex customer inquiries, manage booking systems, and collaborate with various departments to ensure smooth operations.

Responsibilities:

• Supervise and train reservation agents
• Handle escalated customer issues
• Manage reservation systems and databases
• Collaborate with sales and marketing teams
• Ensure accuracy of booking information

Requirements:

• 2+ years of experience in reservations or customer service
• Excellent communication and leadership skills
• Proficiency in reservation software
• Strong attention to detail

Benefits:

• Competitive salary
• Health insurance
• Paid time off

Other Details:

This position is based in Warner Robins, Georgia and offers the opportunity to work in a dynamic and fast-paced environment. Join our team and be part of the exciting world of cruise reservations.

We encourage passionate individuals with a love for customer service to apply and embark on this rewarding career journey with us. Warner Robins, Georgia awaits your talent!