Conversational Developer

Full Time 14 hours ago

Employment Information

Job level Experienced Professional

Experience 0 to 2 Year

Job type Full Time

Location Nashville, Tennessee

Job Description

Looking for conversational Developer to join us for a fulltime, role in Nashville, TN

Key Responsibilities:
Hands-on experience with Dialogflow CX, including flow design, fulfillment, and testing.
Proficiency in Python for developing webhook services and automation scripts
Strong understanding of GCP architecture and services relevant to CCAS.
Experience with webhooks, RESTful APIs, and backend integration patterns.
Familiarity with telecom systems such as CRM, billing platforms, and IVR.
Hands on knowledge using Gen AI, Playbooks & CCAI Insights

Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications.1. Applies scientific methods to analyse and solve software engineering problems.2. He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance.3. His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers.4. The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities.5. The software engineer collaborates and acts as team player with other software engineers and stakeholders.

Required Skills

Total 5+ year of experience, 3+ years of experience designing conversational interfaces or virtual agents, preferably in the telecom domain.
Bachelor?s degree in computer science, Telecommunications, or related field.
Google Cloud certifications (e.g., Professional Cloud Developer, Contact Center AI specialization).
Experience with Speech-to-Text, Text-to-Speech, and Agent Assist.
Knowledge of telecom-specific challenges such as call routing, number portability, and service provisioning.
Experience with analytics tools for conversational performance tracking.
Familiarity with agile methodologies and design thinking.

#LI-SD1