Job Overview: Join our dynamic team as a Contact Center Team Lead in Salem, Oregon. Lead a team of customer service representatives to provide excellent support to our clients.

Job Details: As a Contact Center Team Lead, you will be responsible for overseeing the daily operations of the contact center, ensuring high levels of customer satisfaction and team performance.

• Manage and lead a team of customer service representatives.
• Monitor and evaluate team performance to meet KPIs.
• Provide coaching and feedback to team members for continuous improvement.
• Handle escalated customer inquiries and resolve issues efficiently.
• Collaborate with other departments to streamline processes and enhance customer experience.

• Prior experience in a contact center or customer service role.
• Strong leadership and communication skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficiency in CRM software and Microsoft Office suite.

• Competitive salary and benefits package.
• Opportunities for career growth and development.
• Work in a collaborative and supportive team environment.

Other Details: This position offers a great opportunity to lead a dedicated team in Salem, Oregon. We are looking for a motivated individual who is passionate about delivering exceptional customer service.

We welcome individuals with the right skills and attitude to apply for this exciting role. Join us in Salem, Oregon, and be part of a team that values excellence and teamwork.