Contact Center Supervisor in Fairfield OH - Urgent Hire

Full Time 2 days ago

Employment Information

Job Description

Job Overview:

We are seeking a Supervisor for our Contact Center in Fairfield, Ohio to lead and support a team of customer service representatives in delivering exceptional service.

Job Details:

The Supervisor will be responsible for overseeing daily operations, monitoring team performance, and ensuring customer satisfaction levels are met.

Responsibilities:

  • Manage and motivate a team of customer service representatives.
  • Monitor call center metrics and performance targets.
  • Provide coaching and feedback to improve team performance.
  • Handle escalated customer inquiries and issues.
  • Develop and implement training programs for staff.

Requirements:

  • Prior experience in a customer service supervisory role.
  • Strong communication and leadership skills.
  • Ability to multitask and prioritize in a fast-paced environment.
  • Proficiency in call center software and systems.

Benefits:

  • Competitive salary and benefits package.
  • Opportunities for career growth and advancement.
  • Positive and collaborative work environment.

Other Details:

The Supervisor position in our Contact Center in Fairfield, Ohio offers a dynamic opportunity to lead a team and make a positive impact on customer satisfaction.

We welcome enthusiastic individuals to join us in providing excellent service to our customers and contribute to our team's success.

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