Job Overview:
We are seeking a Supervisor for our Contact Center in Fairfield, Ohio to lead and support a team of customer service representatives in delivering exceptional service.
Job Details:
The Supervisor will be responsible for overseeing daily operations, monitoring team performance, and ensuring customer satisfaction levels are met.
Responsibilities:
- Manage and motivate a team of customer service representatives.
- Monitor call center metrics and performance targets.
- Provide coaching and feedback to improve team performance.
- Handle escalated customer inquiries and issues.
- Develop and implement training programs for staff.
Requirements:
- Prior experience in a customer service supervisory role.
- Strong communication and leadership skills.
- Ability to multitask and prioritize in a fast-paced environment.
- Proficiency in call center software and systems.
Benefits:
- Competitive salary and benefits package.
- Opportunities for career growth and advancement.
- Positive and collaborative work environment.
Other Details:
The Supervisor position in our Contact Center in Fairfield, Ohio offers a dynamic opportunity to lead a team and make a positive impact on customer satisfaction.
We welcome enthusiastic individuals to join us in providing excellent service to our customers and contribute to our team's success.