Job Overview:

We are looking for a Contact Center Representative in West Chester, Pennsylvania to join our team. As a representative, you will be the first point of contact for customers, providing exceptional service and resolving inquiries.

Job Details:

The role involves handling incoming calls, emails, and chats from customers, addressing their concerns, and ensuring a positive interaction experience.

Responsibilities:

• Answering customer inquiries promptly and professionally.
• Providing information about products and services.
• Resolving customer complaints and issues.
• Escalating complex problems to appropriate departments.
• Maintaining accurate customer records.

Requirements:

• Excellent communication skills.
• Customer service experience.
• Ability to multitask and prioritize tasks.
• Proficiency in computer systems and CRM software.

Benefits:

• Competitive salary.
• Health insurance benefits.
• Paid time off.

Other Details:

This position is ideal for individuals who thrive in a fast-paced customer service environment. Join our team in West Chester, Pennsylvania and make a difference in customer satisfaction.

We look forward to receiving your application!